" While Value Added Service will always be Our Company’s #1 focus at the same time we need to “git ‘er done”! However, we NEVER want to appear rushing around in front of our client. This means working efficiently and especially “making every trip count’ back and forth to the van. "
" We recognize that each job is different and so the following is not a “rigid routine”. It is
provided to guide our technicians so you will be more efficient and less tired while making more
Cheerleaders and more money in your pocket!"
" Try to avoid being alone in the same room for any length of time with the
customer’s minor child. And in the unlikely event of a customer’s minor child inviting
you to start working in the home without the homeowner present call the office for
instructions before starting work "
"Really want to have some fun? Get a dog biscuit out of the box that is in each truck’s
glove compartment and after asking permission from the owner, give it to the pooch.
(But remember, always ask permission to do anything with customer’s pets.)."
"Right after you’ve introduced yourself to the homeowner an awkward pause can
develop if you’re not careful. You wait for the homeowner to do something, who of
course doesn’t know what to do and waits on you! Value Added Service teaches us to
always make things s-m-o-o-t-h for the customer and awkward pauses aren’t smooth!
Now of course our technicians could say, “Get out of the way, Mrs. Jones. I’ve got
work to do!” and shoulder her out of the way. There has to be a better way ..."
" Generally it is appropriate to shake hands with the customer as you say good-bye
even if the “personal dynamics” weren’t right to do so at the start of the job. After all, by
now you have developed a friend and friends normally shake hands. It’s that simple. (Let
females “take the lead” by extending their hand first.) "
Quality training, Exceptional Value, and Awesome Customer Service. Bamaclean has been offering cleaning training for more than three decades. Our team is passionate about earning the trust of its residential, commercial and insurance industry customers by providing an evolving list of quality cleaning and restoration training. At Bamaclean our number one goal is to live up to our slogan “Its Not Clean Until Its Bamaclean” -